Frequently Asked Questions

How will I know that funds have been credited to MY account?

Once the funds arrive at Currencycloud, the funds are referenced to your account, and your account balance will be updated. You will also receive an email notification when the balance on your account is updated.

Will I receive the full amount senT from the payer?

For local routes (local EUR, GBP and USD), you will receive the full amount sent by the payer. For SWIFT, if the payment is sent by the payer shared (SHA) or beneficiary (BEN) then fees will be deducted from the amount sent. If the payment is sent by the payer ours (OUR) t,hen you will receive the full payment amount sent by the payer.

How many currencies can I receive funds in?

You can receive funds in 34 currencies via SWIFT, and in 3 currencies via local routes.

How many currencies can I payout via the online portal?

You can payout in 33 currencies via SWIFT, and in 17 currencies via local payment routes.

Will there be a different International Bank Account Number (IBAN) for each of the 34 currencies, I can receive in via SWIFT?

No. There will be one unique SWIFT IBAN per account within our system. This IBAN can receive all 34 currencies. The correct currency balance will be credited based on the currency received.

Will EUR payments via SWIFT be received into the same IBAN as Euro payments via Single Euro Payments Area (SEPA) Credit Transfers?

No. The EUR IBAN for SWIFT will be different from the EUR IBAN for SEPA Credit Transfers.

DO YOU HAVE ANY OTHER QUESTIONS?

If you have any other questions, please send an email to info@ludfx.com

regulation.

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For clients based in the European Economic Area, payment services for LUD FX Limited are provided by CurrencyCloud B.V.. Registered in the Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296 - 298, Mindspace Nieuwezijds Office 001 Amsterdam. CurrencyCloud B.V. is authorised by the DNB under the Wet op het financieel toezicht to carry out the business of an electronic-money institution (Relation Number: R142701).

For clients based in the United States, payment services for LUD FX Limited are provided by The Currency Cloud Inc. which operates in partnership with Community Federal Savings Bank (CFSB) to facilitate payments in all 50 states in the US. CFSB is registered with the Federal Deposit Insurance Corporation (FDIC Certificate# 57129). The Currency Cloud Inc is registered with FinCEN and authorised in 39 states to transmit money (MSB Registration Number: 31000206794359). Registered Office: 104 5th Avenue, 20th Floor, New York, NY 10011.

For clients based in the United Kingdom and rest of the world, payment services for LUD FX Limited are provided by The Currency Cloud Limited. Registered in England and Wales No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).

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Frequently Asked Questions!