Frequently Asked Questions!
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How will I know that funds have been credited to MY account?
You will receive an email notification when the balance on your account is updated.
Will I receive the full amount senT from the payer?
For local routes (local EUR, GBP and USD), you will receive the full amount sent by the payer. For SWIFT, if the payment is sent by the payer shared (SHA) or beneficiary (BEN) then fees will be deducted from the amount sent. If the payment is sent by the payer ours (OUR), then you will receive the full payment amount sent by the payer.
How many currencies can I receive funds in?
You can receive funds in 34 currencies via SWIFT, and in 3 currencies via local routes.
How many currencies can I payout via the online portal?
You can payout in 33 currencies via SWIFT, and in 17 currencies via local payment routes.
Will there be a different International Bank Account Number (IBAN) for each of the 34 currencies, I can receive in via SWIFT?
No. There will be one unique SWIFT IBAN per account within our system. This IBAN can receive all 34 currencies. The correct currency balance will be credited based on the currency received.
Will EUR payments via SWIFT be received into the same IBAN as Euro payments via Single Euro Payments Area (SEPA) Credit Transfers?
No. The EUR IBAN for SWIFT will be different from the EUR IBAN for SEPA Credit Transfers.
DO YOU HAVE ANY OTHER QUESTIONS?
If you have any other questions, please send an email to info@ludfx.com
